I’m nervous to send my pictures. How do you guarantee they won’t be damaged or lost during shipping?
We know that your pictures are special and amongst your most valued possessions. That’s why security is one of our utmost concerns. We have partnered with UPS, a shipping service with a reputation and track record of providing safe and secure shipping. When you place your order, a UPS shipping label is created with a unique bar code that is used to track your package. From the time your package enters the system, either via free pick up at your home, or dropped off at a UPS store, to the time it reaches our GoPhoto Receving Department, it’s whereabouts are known. And the reverse process is used when we send your photographs back to you. You will receive email updates for when your box is picked up by UPS and the estimated time of arrival safely back to your home. Also, we are a US-based company and therefore your pictures will not be sent to a foreign country. We realize you entrust your pictures to us and we have taken extra measures to ensure the safe shipping and handling of your pictures. Our philosophy is to treat your valuable pictures as if they were our own.