Go Photo; Recapture the past
Over 4 million photos scanned and preserved!
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FAQs

Price?

Our prices are 44 cents per image, and you can get the latest with our calculator on-line here:
   http://www.gophoto.com/order-now

The price includes:

   Deleting what you don't want prior to paying
   One free DVD set
   Free unlimited on-line gallery for organizing & sharing
   No need to organize your materials prior to sending.
   Rotation, cropping, light color correction on each image
   And, all scanning is done within 1-2 weeks by our US technicians

Do I get my originals back?

Yes. After scanning is done, we always return your original media back to you with the DVD/CD. (Very few customers do request that we destroy, rather than return originals, to save on their house clutter. We honor those exceptions, but otherwise always return the media to you.)

Are the VHS-to-DVD conversions editable?

Yes! When you send us tapes to convert to DVD format, those DVD's are yours to edit. To do so, you'll just need to:
1) Copy the files from the DVD to your hard drive.
2) Use an editor that can read .VOB format video files.*

*Note: For Mac users, there's a safe, free program to convert from VOB to MP4 format, so you can edit it in iMovie. The program can be downloaded here: http://handbrake.fr/downloads.php.

What’s the largest negative you can scan (at high quality)

We can scan nearly all of the variety of common standards over the years. But, the maximum size of a negative we can scan at good quality is: 6cm x 9cm (60mm x 90mm). Anything less is just fine.

Do I get a CD or DVD with my original images?

Yes - Every order comes with a DVD or CD along with your online library at no extra charge. If you would like an additional CD or DVD, you may select that add-on at the time of purchase. You also have the option to have your images put onto a 2 GB USB Flash Drive for a small additional fee.

How long does it take to process an order?

Once we receive your order, we will send you an email confirmation. Although most orders are ready within 5-10 business days, please allow up to 21 business days to scan photos, negatives or slides, or transfer movies to DVD. Rush service is available for 30% more, and will get you to the front of the line.

As soon as your order is complete, we will send you an email with a link to view your images online. (Your slides, negatives and photos will be available for viewing in your free online albums. VHS tapes will not be available for viewing online.) As soon as you pay, we will return your box to you via UPS (unless another shipping option was used.) Please keep in mind that shipping times may vary.

Can I send my photo albums to you as is?

Yes, we will scan your photos contained within your albums and maintain the exact same organization that you had prior to sending them to us. That's right - your photos within your albums will be scanned in order and returned to you without you losing your organization. We understand the need for meticulous care in scanning these often old albums and that's why we charge a $19.95 Album Scanning Fee for every album whose photos we scan.

How do I redeem my gift card?

If you have been lucky enough to receive a gift card for our scanning services, please hold onto it. Our process is such that you fill out an order, print out a prepaid UPS label, ship us your images and we will scan them. Once we finish scanning your images, you will be sent an email letting you know that they are available for review. At that time, you can log into your account and review your images. Once you are satisfied, you will be asked to pay. Upon entering the payment processing area, you will be able to enter the gift card number located on the back of your gift card into a field called "Enter Coupon or Gift Card Code here".

What if I need my order processed quickly?

No problem. Just let us know using the special instructions, or give us a call. We will process your order quickly and return it to you. Make sure to specify the date you need your order returned and we'll try to accomodate you as much as possible. You can always select our 5 business day Rush Service to ensure your order gets done in time.

What if I have special handling instructions for you?

We welcome special instructions. You can tell us by simply entering the special instructions on the estimation form on the site when you place your order. Or, if you prefer, you can simply call us and we will make sure those instructions are followed by our technicians. Finally, you can use our support email to tell what you would like us to do. Note that for simple instructions, we usually can accommodate them at no extra charge. But, for instructions that go above & beyond & require significant extra labor, we may need to discuss a fair & modest extra service fee if we are to perform the service.

Can I ship using my own UPS account?

Yes, if you or your business have a UPS account, you are welcome to ship using that account. We can easily credit your order amount to reduce the shipping charges that we would normally charge.

How much is shipping?

We charge some of the lowest shipping rates in the industry. We keep it very simple, and offer a flat $20 (round-trip, UPS) shipping.

(GoPhoto pays UPS significantly more, & handles all the complexities of size, weight, distance, so you don't have to worry or calculate a thing.)

If you prefer, you can use your own UPS account and we will discount the shipping charges we would normally charge.

Still too expensive? You can ship using the US Postal Service and we will get your package and snow, rain, heat nor darkness will keep them from delivering it.

What Type of Scanner does GoPhoto Use?

GoPhoto uses the most technologically advanced scanners. When processing photos, we hand scan each photo individually using the Epson Perfection v600 Photo scanner. For negatives and slides, we use both the Nikon CoolScan 9000 utilizing Digital Ice as well as the Noritsu HS-1800. For non-standard size (much older negatives/slides), we use a Fuji SP2000. Each image is hand inspected and cleaned for dirt and dust before every scan.

Do you clean the photos before scanning?

Yes. When necessary, we use compressed air to remove dust from slides and negatives. We use special professional grade photo cleaner on printed photos in need of dust removal. In addition, our scanners use Digital ICE technology for slides and negatives to automatically remove dust and minor scratches.

I have negatives and paper photos. Which is best for scanning?

In most cases, scanning from negatives produces a higher quality result since negatives normally have not been handled as much as stored better. If possible please send us your negatives.

What is DPI? What resolution do I need?

DPI stands for dots per inch or pixels per inch. DPI represents the resolution, accuracy, sharpness and clarity of your digital picture. A higher DPI is generally associated with a higher quality image; however, if the DPI exceeds the resolution of the original media, a higher DPI can actual diminish the quality of the image. Our default scanning is performed at 600 DPI for paper photos which is more than sufficient for using your digital photos electronically and also provides the ability to reprint any photo in the same size as its original. GoPhoto’s service includes the following: high resolution scanning, Kodak Digital ICE (to remove dust and blemishes) and manual processing to crop, rotate and color correct your photos.

What format of originals do you scan?

We provide scanning for 35 mm negatives, 35 mm slides and printed paper photos up to 8" by 10". In addition, we also scan 110, 120, 126, 127 & 200 (medium) format film. Our professional quality scanning equipment allows us to scan both black and white photos and color photos. If you have other formats you want scanned, just contact us and we’ll see if we accommodate your request.

How should I organize my photos? Chronologically? Will I be able to rearrange them later?

Ah, organizing. We want this to be the easiest order you have ever placed. That’s why you don’t have to do one ounce of organizing if you don’t want to. Whichever way your pictures are currently stored, neatly in albums or loosely in a variety of boxes, we’ll take them as is. Our scanning process includes built in organizational tools to help you organize the digital images however – by event, by date, by groups – you would like when you review them in your online library. Or, if you already have an organizational system that you would like us to maintain, we can do that too. Include instructions in your order and our technicians will follow them exactly.

Where am I sending my pictures?

We are a US company based in San Francisco, California. When you place an order with us, you will be shipping your box of pictures directly to our facility in the San Francisco Bay Area. Your valuable photos will not be further shipped to other remote domestic or international facilities. Unlike our competitors, we have geared our process to minimize the number of channels your pictures will pass through until they are returned safely to you.

I’m not very computer savvy. How will your Photo Sharing options work for me?

If you are already on our website reading this FAQ list, then you have all the skills you need to use our Photo Sharing services. We have made our pages very user friendly with detailed instructions of how to navigate all of our options. One of the benefits of GoPhoto is that we provide sharing services right here while our competitors direct you to additional third parties. We are a one-stop shop for all your scanning and sharing needs.

Why would I send my pictures to you instead of just scanning them myself?

Good question. While scanners are readily available, the process is more involved than most people imagine. If you want to preserve 100 pictures, it will take you:

8 hours of manually scanning – an entire Saturday!

$250 for a good scanner like the Espon 4490 (not to mention the space to put it!)

$100 for an external hard drive (image quality resolution takes up a lot of computer memory)

$700 for Adobe PhotoShop C5 software (and the knowledge of how to retouch your photos!)

We take the fuss out this project for you, make it easy to organize and share your new digital pictures, and at prices that are more reasonable than if you do it yourself.

Why GoPhoto and not the other guys?

Our process is one of the simplest out there and our prices are affordable. There is no need to organize your photos before sending. There is no risk in sending us "all", since you can delete as much as you want before paying. The way you send us your pictures is the way they will be returned to you. Also, we’ve done our research to provide you the highest quality digital images available with current technology. Plus, we offer a free, unlimited online photo library. We not only scan your photographs, we make them easy to share.

Why don’t I have to pay anything upfront? What’s the catch?

No catch. We want you to be absolutely satisfied with the quality of your digital pictures before you pay. Once our trained technicians scan your photographs, you will be notified via email that your images are ready for your review. You will be able to select the images that you want to keep. Those will be saved into both your personal online library and sent to you on a CD/DVD. One big difference from our competitor is that we do not require you to pay for a minimum number of scanned images--only the pictures you select will be the ones that you pay for. It’s really that simple.

I’m nervous to send my pictures. How do you guarantee they won’t be damaged or lost during shipping?

We know that your pictures are special and amongst your most valued possessions. That’s why security is one of our utmost concerns. We have partnered with UPS, a shipping service with a reputation and track record of providing safe and secure shipping. When you place your order, a UPS shipping label is created with a unique bar code that is used to track your package. From the time your package enters the system, either via free pick up at your home, or dropped off at a UPS store, to the time it reaches our GoPhoto Receving Department, it’s whereabouts are known. And the reverse process is used when we send your photographs back to you. You will receive email updates for when your box is picked up by UPS and the estimated time of arrival safely back to your home. Also, we are a US-based company and therefore your pictures will not be sent to a foreign country. We realize you entrust your pictures to us and we have taken extra measures to ensure the safe shipping and handling of your pictures. Our philosophy is to treat your valuable pictures as if they were our own.

I have single cut 35mm negatives. Can you scan them?

Yes - we can and do scan single cut negatives. In the past, photo studios sometimes cut your strips of negatives into groups of 5 which results in some single negatives. Because of the complexity of scanning a single physical negative, we are charging $.99 per image scanned and will show up on your order as a "Special Media" charge. Please note that we still use Digital ICE, crop, rotate and color correct all of your images regardless of media type.

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